Services
What we do for your store
Each area below can be taken on its own, or bundled into a full monthly operations package. The task list is agreed in writing before work starts, and nothing outside that scope happens without telling you first.
Listing management
Build and optimize product pages so buyers find them, understand them and buy.
Includes
- Keyword research, titles and bullet points written to Amazon standards
- Image, A+ Content and product attribute clean-up
- Monitoring for blocked or suppressed listings and Buy Box loss
- Price, inventory and variation updates on your instruction
Customer service
Buyer messages and after-sales handled on your behalf, inside the response windows Amazon requires.
Includes
- Buyer messages answered within the Amazon response window
- Returns, refunds and complaint handling
- Negative feedback and A-to-z claim follow-up
- Recurring issues reported back so you can fix the root cause
Order processing
Every order tracked from checkout to delivery, so none of them slip.
Includes
- Daily review of new orders and shipment confirmation
- Follow-up on late, lost and cancelled orders
- FBA and FBM inventory reconciliation
- Early warning when account health metrics approach a threshold
Advertising management
PPC campaigns run and optimized against your budget and target ACoS.
Includes
- Sponsored Products and Sponsored Brands campaign structure
- Weekly search term review and negative keyword additions
- Bid adjustments based on measured performance, not guesswork
- Spend and ACoS reporting each billing period
How engagements work
Three things worth knowing before you start.
Billed monthly
A fixed fee for the agreed scope. Anything beyond it is raised and agreed before the work is done.
Least access needed
We request only the permissions the agreed work requires, and hand them back when the engagement ends.
Reporting each period
At the end of every period you get a summary of what was done, alongside the matching invoice.
Not sure which package fits?
Send us the current state of your store and we will propose a scope.