Contact
Talk to us
Email us with your store name and the part you need covered. We reply during the business hours listed below.
-
Email
contact@nexusopssolutions.usOur main channel. Please put your store name in the subject line.
-
Business hours
Monday – Friday, 09:00 – 18:00 (GMT+7)
Email is accepted outside these hours and answered the next business day.
-
Registered address
30 N Gould St Ste R, Sheridan, WY 82801, USA
The legal address used on contracts and invoices.
Asking about an invoice?
Invoices, transfer details and the transaction code form all live in the client portal. Signing in is faster than emailing.
Go to client portalFrequently asked questions
-
At the end of each period you receive an invoice by email. Transfer the amount using the details on the invoice, put the invoice number in the transfer note, then sign in and submit the transaction code. We reconcile it and confirm.
-
Once you submit the transaction code the invoice moves to awaiting reconciliation. We check it during business hours and update the status as soon as it is matched.
-
The invoice is marked rejected with a specific reason, and you can submit a corrected code on that same invoice page.
-
It depends on the work. We request only what the agreed scope requires, list every permission before we start, and return access when the engagement ends.
-
Yes. The account works immediately after registration. Invoices only appear once a service agreement is in place.
-
No. Services are billed monthly. To stop, give us the agreed notice and we hand back whatever we were running.